Privacy Policy

1. Who we are

Renewed Paradigm Private Limited is an India-based advisory and implementation organisation working across hospital quality, accreditation readiness, social impact, CSR, nonprofit advisory, philanthropy and related institutional support services.

Registered office:
Flat No. 111, A-2 Sagar Green Hills,
Kolar Road, Bhopal,
Madhya Pradesh, 462042, India.

2. Information we collect

When you use our website, submit an enquiry form or communicate with us, we may collect the following information:

• Name
• Email address
• Phone number
• Organisation or institution name
• City, country or location details, where provided
• Service interest or enquiry category
• Message, requirement details or other information submitted by you
• Communication and privacy consent status
• Form submission date, time and related submission details
• Source, campaign, landing page, referrer or UTM information where available

3. How we use your information

We use the information provided by you for the following purposes:

• To respond to your enquiry or consultation request
• To contact you by phone, email or WhatsApp based on your enquiry and consent
• To understand your organisation’s priorities and service requirements
• To create and manage enquiry, lead or opportunity records in our CRM system
• To assign enquiries internally to the appropriate team member
• To send acknowledgement, follow-up or service-related communication
• To improve our website, forms, services and internal processes
• To maintain records for business, compliance and operational purposes

4. Communication consent

By submitting an enquiry form and selecting the consent checkbox, you consent to Renewed Paradigm using the information provided to respond to your enquiry and contact you by phone, email or WhatsApp.

You may withdraw or modify your communication consent by contacting us at care@renewedparadigm.com.

5. Forms, CRM and automation

We use online forms and CRM systems to receive, store, organise and respond to enquiries. Information submitted through our website forms may be processed through FunnelOS or similar business systems used by Renewed Paradigm for lead management, workflow automation, notifications and follow-up tasks.

6. Website tracking and attribution

Our website and forms may capture source and attribution information such as UTM source, UTM medium, UTM campaign, landing page and referrer details. This helps us understand how enquiries reach us and improve our website and communication channels.

We may also use website analytics and source tracking tools, where enabled. Since analytics tools may change from time to time, we do not use this policy to guarantee that any specific analytics platform is always active.

7. Spam protection and security checks

Our forms may use Google reCAPTCHA or similar anti-spam controls to protect against automated submissions, misuse and spam. These tools may process technical information required for security verification in accordance with their own policies.

8. Sharing of information

We do not sell your personal information. We may share limited information only where necessary:

• With authorised Renewed Paradigm team members for enquiry handling and follow-up
• With service providers that support our website, forms, CRM, email, WhatsApp or communication systems
• With professional advisers, auditors or legal authorities where required
• Where disclosure is necessary to comply with applicable law or lawful requests

9. Data security

We take reasonable organisational and technical measures to protect information against unauthorised access, misuse, loss or alteration. However, no internet-based system can be guaranteed to be completely secure.

10. Data retention

We retain enquiry, communication and CRM records for as long as reasonably necessary for business follow-up, service delivery, compliance, dispute resolution, internal reporting and legitimate operational purposes.

11. Your rights

Subject to applicable law, you may request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your information, where applicable
• Withdrawal of communication consent
• Clarification on how your information is used

To exercise these rights, please contact our Grievance Officer using the details below.

12. Third-party links

Our website may contain links to third-party websites, platforms, learning portals, social media pages or payment-related services. We are not responsible for the privacy practices or content of external websites. Please review their respective privacy policies before using them.

13. Children’s privacy

Our website and enquiry forms are intended for organisations, professionals and adults seeking advisory or institutional support. We do not knowingly collect personal information from children through our enquiry forms.

14. Updates to this policy

We may update this Privacy Policy from time to time to reflect operational, legal, technical or service-related changes. The updated version will be published on this page with a revised “Last updated” date.

15. Contact and Grievance Officer